Frequently Asked Questions
How quickly can I use my new number?
If you sign up now, you can be making your first call on your shiny new number within about 3 minutes! Sign up today with the coupon HELP to get the first month free, download the app, and your number will be instantly ready to use. What are you waiting for?
Want to use your own number?
No problem! You don’t need to get a new number if you like the one you already have. Sign up today with the coupon HELP to get the first month free. Then email us at [email protected]
with the number you want to port, and we will take you through the process. It will require you to get the number ‘ported’ but we will help you through that. Usually it takes between 3 to 10 business days but we will be with you all the way!
Does it use my cellular minutes?
By default Phone by Web.com is configured to make and receive calls using your cellular network, as cellular networks are more reliable than data or WiFi. However, since most cell plans today offer unlimited minutes, this should not impact your bill.
Are there any other costs or fees?
Besides required government taxes and surcharges, there are no other costs. Fees and taxes will be available before you checkout, after you enter your billing address.
Can I make calls over WiFi?
Yes, you can configure Phone by Web.com to use your WiFi or Data, also known as "VoIP". This way you can make and receive calls while travelling without incurring cellular roaming costs.
Can I send MMS messages?
If you use a local number, then yes, you can send MMS messages, as well as group messages, and include attachments of all media types. Please note: MMS is not supported by toll free numbers.
What services do I get with my Phone by Web.com service?
You can make and receive calls using your business phone number, send and receive text messages, including pictures and group messages, access your voicemails with transcriptions, send a fax out, manage your business contacts, and access these services while on the go on our app, or at the office on your PC.
Can I use Phone by Web.com on my PC?
Yes, Phone by Web.com comes with both a mobile app for when you are on the go, as well as a full-featured online desktop app, which allows you to manage your communications in the comfort of your office or home.
Looking for a toll free number?
Sure! We can organise a toll free number for you. Just sign up now with a local number, and then contact support and we will find you a great toll free number to use. Note that additional fees apply for toll free numbers.